Scaled high-accuracy document answering for a European financial institution (~40B market cap)
Results
50 minsEstimated daily productivity gain per customer representative
Customer reps reporting higher satisfaction
-50%The anticipated cost of the solution in production
Challenge
Issue
Providing customer service representatives with timely and accurate answers to client inquiries is costly and resource draining for retail banks. Documents are being updated constantly and it is hard for customer representatives to keep up with the pace of changes.
12-15kDaily queries
8k# of documents
50+# weekly changes to the database
Solution
Pathway offered a containerized solution to retrieve insights from the bank’s diverse data sources
Product
Pathway's AI Pipeline
- Live Data connectors: Ingested data from required sources
- Parsing: Extracted text, tables and metadata, from complex unstructured data
- Indexing: efficient in-memory index to adapt automatically to changing data