Privacy policy

Pathway is a registered trademark. For general inquiries, please write to contact@pathway.com.

This website is operated by Pathway Technology, 418 Florence Street, Palo Alto, CA 94301, USA.

We are committed to protecting your privacy and handling your personal data in compliance with the California Consumer Privacy Act (CCPA), the EU-U.S. Data Privacy Framework Principles, the European Union General Data Protection Regulation (GDPR), and other applicable international regulations. By providing us with your personal data, you are giving us your permission to process it on Pathway’s secure cloud, to manage our customer database, to improve the quality of our services and to inform you about our product. You may request us to delete your personal data at any time.

Types of Personal Data We Collect

We collect the following types of personal data:

Contact Information: Name, email address, phone number
Technical Data: Cookies
Communication Data: Messages and inquiries sent to us

Purposes of Data Processing

We process your personal data for the following purposes:

Service Delivery: To manage our customer database, book meetings, process requests and invoices.
Service Improvement: To improve the quality of our services
Communication: To respond to your inquiries and provide customer support
Marketing: To inform you about our products and services

We use Calendly, LLC to manage meeting bookings. Calendly, LLC collects and processes personal data on our behalf, the processing of this data is limited to scheduling purposes. Calendly, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF).

Your Rights and Choices

Right to Access and Control

You have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate, incomplete, or irrelevant personal data
Deletion: Request deletion of your personal data at any time
Opt-Out: Limit the use and disclosure of your personal data
Object: Object to processing of your personal data for certain purposes

To exercise any of these rights, please contact us at contact@pathway.com with a written, signed, and dated request, along with proof of your identity. We will respond to your request within fifteen (15) business days.

Right to Be Informed

You may send any questions about the storage and processing of your data to contact@pathway.com.

Data Retention

Data transmitted via our contact form is stored on our database for a maximum period of one (1) year, then deleted
When you make a booking, your data is stored to process your request and is deleted one (1) year after your last booking
A confirmation email sent to you contains a link to delete your personal data with one click

Cookies

We occasionally use cookies on our website to help us improve our service. A cookie is a small file that is saved to your computer by a website: it can be recovered on future visits to the same website. A cookie can only be read by the website that created it. Most cookies only work during a single browsing session or visit. None of the cookies we use contain information that could lead to you being contacted by telephone, email or post. You can set your web browser to tell you every time a cookie is created or to prevent them from being created.

Pathway Technology Inc. may be required to disclose personal data:

In response to lawful requests by public authorities, including to meet national security or law enforcement requirements
To comply with a request from a legal authority or current legislation or regulations
As part of legal proceedings initiated by Pathway Technology Inc. to protect or defend our rights, assets, or those of our customers
In exceptional circumstances to protect the personal safety of users of our products and/or website or the general public

We do not sell, share, or otherwise disclose personal information obtained through meeting bookings to any third parties for their own marketing purposes.

International Transfers

Personal data from the European Union may be transferred to and processed in the United States in accordance with the EU-U.S. DPF Principles.

Recourse, Enforcement, and Liability

Complaints and Inquiries

In compliance with the EU-U.S. DPF, Pathway Technology Inc. commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU individuals with inquiries or complaints regarding our handling of personal information received in reliance on the EU-U.S. DPF should first contact Pathway Technology Inc. at: contact@pathway.com.

Please allow a reasonable amount of time to respond to your request.

Independent Dispute Resolution

Pathway Technology Inc. commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our handling of personal data under the EU-U.S. Data Privacy Framework should first contact Pathway Technology Inc. at contact@pathway.com.

Pathway Technology Inc. has further committed to cooperate with the European Data Protection Authorities (DPAs) with regard to unresolved complaints concerning data transferred from the EU under the DPF Principles. EU individuals may refer unresolved complaints to the panel established by the European DPAs. This independent dispute resolution mechanism is provided free of charge to you.

Pathway Technology Inc. will comply with the advice given by the DPAs with respect to non-human resources data transferred from the EU.

Additional Recourse Options

If these processes do not result in a resolution, you may contact your local data protection authority, the U.S. Department of Commerce, and/or the Federal Trade Commission for assistance.

Binding Arbitration

Under certain circumstances, you may invoke binding arbitration for complaints regarding EU-U.S. DPF compliance not resolved by any of the other DPF mechanisms. This binding arbitration option is available to you to determine, for residual claims, whether Pathway Technology Inc. has violated its obligations to you under the EU-U.S. DPF Principles, and whether any such violation remains fully or partially unremedied. This option is available only for these purposes. Please be advised that the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the EU-U.S. DPF Principles with respect to you. For additional information about the arbitration process, please visit: https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf?tabset-35584=2.

Data Security

Your personal data is processed and stored on Pathway's secure cloud infrastructure. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Breach of Privacy

If, at any time, you think that our website has breached your privacy, please tell us at contact@pathway.com. We will then take all necessary steps to investigate and correct this problem.

EU-U.S. Data Privacy Framework Principles

Pathway Technology Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) as set forth by the U.S. Department of Commerce. Pathway Technology Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal information received from the European Union in reliance on the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

Pathway Technology Inc. is responsible for the processing of personal information we receive, and subsequently transfer to a third party acting as an agent on our behalf. Pathway Technology Inc. complies with the EU-U.S. DPF Principles for all onward transfers of personal information from the EU, including the onward transfer liability provisions.

Pathway Technology Inc. is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC). In certain situations, Pathway Technology Inc. may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Equal Opportunity Employer

Pathway Technology Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace.